If you are not able to attend the surgery, or are caring for someone not able to attend, and feel a doctor visit is required please call the surgery as early as possible in the morning. You may then receive a telephone call from a doctor to clarify if a visit is required.
Please do not ask a doctor to call unless you are too unwell or disabled to leave your home. A GP can see four or five people in the surgery in the time taken to make one home visit. We would therefore strongly request that you come to the surgery if physically possible.
Lack of transport does not necessarily make a patient housebound and is not usually regarded as a justification for a visit.
If the duty doctor does not feel that a home visit is medically necessary they may ask you to come to the surgery. This is because:
- it may be possible to see you quicker in the surgery than if you were to wait at home for a visit
- there are better facilities for examination and tests at the surgery
- it is much quicker for the doctors to see patients at the surgery, which means we can provide a better service to all our patients.
Follow-Up Phone Call
If you have requested a home visit, please phone reception again:
- if no one has phoned back within 2 hours of your original phone call
- if you have been told that someone will visit in the afternoon and no one has arrived before 3.00 pm