‘In response to a huge increase in demand over the past few years, but particularly in the past year, we have recruited a new member of staff to our team. Helen Kennard is an ANP and works every day except Thursday which means our capacity has increased by 20% compared to two years ago. We are doing everything possible to meet the ever increasing healthcare requirements of our patients and hope you can be understanding when you experience difficulties with access. We are trying our best to accommodate the needs of every patient as well as protect our staff’